These terms apply when you use our international store at nesco.com.tr/en, including your NESCO account. When you buy from us, our Terms of Sale also apply. By using the website or opening an account, you agree to these terms. Nothing in them limits the rights you have as a consumer under mandatory law.
1. Who we are
The website is operated by ABİDİN MERT YAĞCI, sole proprietorship trading as NESCO, Uğur Mumcu Mah. N Cd. No:15 A, 34265 Sultangazi, Istanbul, Türkiye. E-mail: abidin@nesco.com.tr. Phone and WhatsApp: +90 535 670 82 82. More details are in our Legal Notice.
2. Using the website
You may use the website to browse and to buy our products for personal use. Please do not:
- break the law or anyone else's rights when you use the website;
- copy, collect or extract content or data from the website with bots, scrapers or similar tools (normal search engine indexing is fine);
- try to get around our security or bot protection, overload the website or interfere with how it works;
- place fake orders, use a payment card without the cardholder's permission, use someone else's identity or give false information;
- use the website to send spam or advertising.
3. Your account
You need an account to buy from our store. We do not take orders from guests. Opening an account costs nothing. You do not need an account to browse.
- Who can open one: you must be at least 18 years old. An account is personal; you may not open one for someone else or with someone else's e-mail address.
- Signing up: you register with your e-mail address and a password. We send a verification code to your e-mail address, and the account can be used only after you enter it.
- Signing in: you sign in with your e-mail address and password. After you sign in, you stay signed in for 7 days unless you sign out first.
- Forgotten password: you can set a new password with a short-lived code that we send to your e-mail address.
- Your password: we never store your password itself, only a one-way code (hash) made from it, so no one at NESCO can see it. After repeated failed sign-in attempts, sign-in is paused for a while to protect your account.
- Keeping your account safe: choose a strong password that you do not use elsewhere, and never share your password or the codes we send you. NESCO staff will never ask you for them. Because reset codes go to your e-mail, please protect your e-mail account too. Sign out on shared devices.
- If you think someone else used your account, tell us straight away at abidin@nesco.com.tr or +90 535 670 82 82.
- In your account you can see your orders and their documents, save addresses, ask to cancel an order and delete your account.
- Keeping details correct: please keep your name, e-mail address and addresses correct and up to date.
Suspending an account
If an account is clearly used in breach of these terms (for example fake orders, attempted fraud, attacks on the website or using someone else's identity), we may suspend it for a time or close it, in proportion to the breach. We tell you by e-mail and give our reasons. Unless security requires immediate action, we first give you a chance to put things right. Suspending or closing an account does not affect your rights from earlier orders (cancellation, faulty items, refunds).
Deleting your account
You can delete your account at any time from your account page, or by writing to abidin@nesco.com.tr. We send a confirmation code to your e-mail address first. If an order is still in progress, we delete the account after that order is completed. Records we must keep by law (such as invoices and sales contract records) are kept for the legal period, as explained in our Privacy Policy. A deleted account cannot be restored, but you can open a new one later.
4. Product information
We try to keep product information, photos and prices accurate and up to date. Colours can look slightly different on different screens. Before you buy, please check the size, material and other details on the product page. If we find a mistake, we correct it. Our Terms of Sale explain what happens if a mistake affects your order.
5. Intellectual property
- The website and its content, including our patterns and designs, photos, videos, texts, product descriptions, the NESCO name and logo, and the design of the website, belong to NESCO or are used with the permission of their owners.
- You may view our pages and share links to them for personal, non-commercial purposes.
- You may not copy, reproduce, sell or otherwise use our patterns, photos or texts without our written permission. This includes using our patterns to make or sell products, and using our photos or texts in other shops or in advertising.
- If you believe that something on our website infringes your rights, please write to abidin@nesco.com.tr with the page address and an explanation, and we will look into it and remove the content if your claim is justified.
6. Reviews
The English store does not publish customer reviews at the moment. If we start publishing them, we will first add the rules here, including how we check that a review comes from a real buyer.
7. AI-assisted replies on Instagram
Messages sent to us on Instagram may first be answered by an AI-assisted reply assistant, which can make mistakes. It does not place, cancel or refund orders. The product page, the checkout and your order documents show the binding information for your order. If the assistant told you something different, please ask us by e-mail or phone before you order. You can ask to talk to a person at any time.
8. Links to other websites
Our website may link to other websites and services, such as Instagram, WhatsApp, iyzico's payment page or carriers' tracking pages. We are not responsible for their content or their privacy practices.
9. Availability and changes to the website
We work to keep the website available and secure, but it may sometimes be unavailable, for example for maintenance. We may change, suspend or remove parts of the website. This does not affect orders you have already placed.
10. Our responsibility
We are responsible to you as the law provides. Nothing in these terms limits or excludes our liability where the law does not allow this, or your statutory rights as a consumer.
11. Notice for California residents
Under California Civil Code Section 1789.3, California users are entitled to the following notice. The website is provided by ABİDİN MERT YAĞCI (NESCO), Uğur Mumcu Mah. N Cd. No:15 A, 34265 Sultangazi, Istanbul, Türkiye, phone +90 535 670 82 82. Opening an account and using the website cost nothing; prices and shipping for orders are shown before you pay. To resolve a complaint, please contact us first. You can also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
12. Changes to these terms
We may update these terms when the law or our services change. If a change is important, we tell account holders by e-mail before it takes effect. If you do not accept it, you can delete your account. Changes never apply to orders you have already placed. The date at the top of this page shows the last update.
13. Governing law and disputes
These terms are governed by the law of the Republic of Türkiye. This does not take away the protection you have under the mandatory consumer laws of the US state where you live. You can bring a claim in Türkiye (at a consumer arbitration committee within the monetary limits announced each year by the Turkish Ministry of Trade, or at a consumer court above those limits, after mediation where Turkish law requires it) or in the courts of the place where you live, where the law there allows it. If we have a claim against you, we bring it only in the courts of the place where you live.
14. Contact
E-mail abidin@nesco.com.tr, or call or send a WhatsApp message to +90 535 670 82 82 (Monday to Saturday, 09:00-19:00 Istanbul time, UTC+3).