Made to order in our Istanbul workshop
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Terms of Sale

Version 1.0 · 2026-10-01

These terms apply when you buy from our international store at nesco.com.tr/en. Please read them before you order. When you order, you also receive two documents filled in with the details of your order: the Order Summary and Pre-Contract Information and the Sales Contract. They follow these terms and are sent to you by e-mail with your order confirmation.

Nothing in these terms takes away the rights you have as a consumer under mandatory law.

1. Who we are

  • Seller: ABİDİN MERT YAĞCI, sole proprietorship trading as NESCO ("NESCO", "we", "us")
  • Address (head office, workshop and shop): Uğur Mumcu Mah. N Cd. No:15 A, 34265 Sultangazi, Istanbul, Türkiye
  • E-mail: abidin@nesco.com.tr
  • Phone and WhatsApp: +90 535 670 82 82
  • Registered electronic mail (KEP): abidinmert.yagci@hs01.kep.tr
  • Tax office: Küçükköy Vergi Dairesi Müdürlüğü, Istanbul
  • Shop hours: Monday to Saturday, 09:00-19:00 Istanbul time (UTC+3); closed on Sunday

You can use the address, phone number and e-mail above for questions, complaints and cancellations. Our tax identification number is shown in our Legal Notice and in full in the Sales Contract you receive with your order.

You buy directly from us. No marketplace or other company sells on our behalf.

2. Where we deliver and who can buy

  • We currently deliver only to addresses in the United States (the 50 states and the District of Columbia). We do not deliver to other countries, to US territories or to military (APO, FPO, DPO) addresses at the moment. Orders to the EU, the UK and other countries are not accepted.
  • If your delivery address is in Türkiye, please use our Turkish store. Its Turkish-language terms apply to those orders.
  • Our store is for consumers who buy for personal use. You must be at least 18 years old.
  • You need a NESCO account to order. We do not take orders from guests. Opening an account is free of charge; see our Terms of Use.
  • These terms and your contract with us are in English.

3. Our products

  • We make home textiles such as pillow inserts, pillow covers, duvet cover sets, fitted sheets, duvets and mattress pads. The material, size and other details of each item are shown on its product page.
  • Every item is cut and sewn after you order, in our own workshop in Istanbul. You choose a standard option (for example a size or colour) from the list on the product page.
  • Colours can look slightly different on different screens. Cotton and other natural fibres can vary slightly from one batch to another.
  • Custom sizes are not sold through our online checkout. If you want a custom size, write to us on WhatsApp. We send you a separate written offer with its price and its own terms before you pay. Items made to your own measurements cannot be returned just because you changed your mind; the offer explains this.

4. Prices and other charges

  • Prices are fixed prices in US dollars (USD) for each option and are shown on the product page.
  • Shipping to the United States costs $13.50 for the first item and $3.00 for each additional item in the same order. Each unit counts as one item. The shipping cost is shown as a separate line before you pay.
  • Turkish VAT is not charged, because your order is exported from Türkiye. We issue a Turkish export invoice for your order and send it to your e-mail address.
  • The total you pay us (items plus shipping) is shown before you pay. We do not add anything to it afterwards.
  • US import duties, taxes and carrier fees are not included in our prices or in the shipping cost. You pay them at delivery (section 9). Since 29 August 2025, the United States no longer gives duty-free treatment to low-value parcels, so any parcel may be charged duty. The amount depends on US rules at the time of import, so we cannot tell you the exact amount in advance. At checkout you confirm that you understand this.
  • Card fees: you pay in US dollars. Because NESCO is based in Türkiye, your card statement shows a merchant located in Türkiye, and your bank may treat the payment as an international transaction and charge a foreign transaction fee, even though you pay in US dollars. We do not receive this fee and cannot refund it. If your card is not in US dollars, your bank converts the amount at its own rate.
  • Price errors: the price you accept at checkout is the price of your order. If a price on our website is obviously wrong because of an error, we contact you before we make your order. You can then accept the correct price or cancel and receive a full refund.

5. Payment

  • You pay by debit or credit card through iyzico, our payment service provider, in one payment, in US dollars. Your bank may ask you to confirm the payment (3D Secure).
  • Your card is charged when you place your order.
  • You enter your card details on iyzico's secure payment page, not on our website. NESCO never sees or stores your card details.
  • If the payment fails or your bank cancels it, no contract is made and we do not make your order.

6. How the contract is made

  1. You sign in, choose your items and options and put them in your cart.
  2. At checkout, you enter your delivery and billing details and see the shipping cost and the total.
  3. Before you pay, we show you the Order Summary and Pre-Contract Information and the Sales Contract with the details of your order. You can go back and correct your items, quantities and addresses at any time before you pay.
  4. You tick the boxes to confirm that you have read these documents and that you understand that US import charges are payable by you at delivery. The boxes are never ticked in advance.
  5. You press "Place order and pay". This button means that your order involves an obligation to pay. You then confirm the payment with your bank if it asks you to.
  6. The contract between you and NESCO is made when your payment is approved. We then send you an e-mail confirming your order, with the Order Summary and Pre-Contract Information and the Sales Contract attached, so that you can keep them. You can also see your orders and these documents in your account.

We keep a record of the documents you accepted, including their version and the time you accepted them.

7. Production and dispatch

  • Your items are cut and sewn after you order. We usually hand your order to the carrier within 2 working days. Our working days are Monday to Saturday; Sundays and public holidays in Türkiye are not working days.
  • The estimated dispatch date of your order is shown at checkout and in your order documents.
  • If we cannot dispatch by that date, we tell you by e-mail with a new date. You can then cancel your order and receive a full refund.
  • You can follow the production stages (received, cut, packed, shipped and delivered) through your private tracking link. It shows only the stages with their times, the names of the parts in your order and how many are ready. It never shows your name, address, phone number or the amount you paid.

8. Shipping and delivery

  • We send US orders through our international shipping partner Shipentegra (Türkiye) with a tracked service. Delivery inside the United States is made by a carrier working with our partner. We send you the tracking number by e-mail when your parcel leaves our workshop.
  • We deliver your order within 30 days after you place it at the latest. Most parcels arrive much sooner; customs checks can add time within this limit.
  • If we do not deliver within 30 days, you can cancel your order. We then refund all payments you made to us, including shipping, within 14 days after we receive your cancellation, with statutory interest under Turkish law.
  • If we cannot fulfil your order at all, we tell you within 3 days after we find out and refund all payments you made to us, including shipping, within 14 days after we tell you.
  • Please give a complete and correct US delivery address and a phone number and e-mail address where the carrier can reach you.
  • Risk: we are responsible for loss of or damage to your parcel until it is delivered to you or to a person you name (other than the carrier). If the carrier confirms that a parcel was lost, we send a replacement or refund you in full, as you prefer.
  • Ownership of the items passes to you when they are delivered to you.

9. US customs, import duties and taxes (DAP)

  • We ship on DAP terms (Delivered At Place). This means that we deliver the parcel to your address, and you pay any US import duties, taxes and fees charged on it, including any fee the carrier charges for customs clearance.
  • These charges are not included in our prices or in the shipping cost and are not paid to us. They are collected by the carrier or by US Customs and Border Protection, usually before or at delivery.
  • Since 29 August 2025, every parcel may be charged duty, whatever its value.
  • Our customs declaration states the real value of your goods, the same as on your invoice. We do not declare a lower value or describe your parcel as a gift. Please do not ask us to.
  • The carrier or US Customs may contact you before delivery to collect charges or ask for information. Please answer them, so that your parcel is not delayed or sent back.
  • If your parcel comes back to us because the import charges were not paid, or because it was refused, not collected, or could not be delivered because the address you gave was wrong or incomplete:
    • we treat this as a cancellation of your order;
    • after the parcel reaches us, we refund the price of the items and the shipping cost you paid, within 14 days;
    • from this refund we deduct the costs we are charged because the parcel came back: the carrier's return charge and any customs duties, taxes and fees charged to us in the United States or in Türkiye. We never ask you to pay more than the amount of the refund;
    • if the parcel came back because of our mistake (for example, we wrote your address wrongly), we deduct nothing and we send it again at our cost if you wish.

10. Your right to cancel (14 days)

You can cancel your contract without giving any reason and without paying any penalty, within 14 days. This is your legal right under Turkish consumer law (Law No. 6502 on Consumer Protection and the Distance Contracts Regulation), which applies to your order (section 15). It applies to all items sold through our online checkout, even though they are made after you order.

  • When the 14 days start: on the day you, or a person you name (other than the carrier), receive the items. If your order arrives in several parcels, or an item comes in several parts, the 14 days start on the day you receive the last parcel or part. You can also cancel at any time before delivery.
  • How to cancel: tell us in writing before the 14 days end, by e-mail to abidin@nesco.com.tr or by letter to our address in section 1. You can use the model cancellation form at the end of these terms, but you do not have to. It is enough to send your message before the period ends.
  • Sending the items back: send the items back within 14 days after you tell us that you are cancelling. We arrange the return at our cost: when we receive your cancellation, we e-mail you a prepaid return label for the carrier we name in that e-mail, or we arrange for the parcel to be collected from your address. You do not pay for this return. Please wait for our label or collection before you send anything. If you choose to send the items another way, you pay that cost.
  • Your refund: we refund the price of the cancelled items and the shipping cost you paid for them:
    • if you cancel your whole order, we refund all shipping you paid;
    • if you cancel only some items, we refund the difference between the shipping you paid and the shipping that applies to the items you keep ($13.50 for the first item and $3.00 for each additional item).
  • When: within 14 days after you hand the parcel to the carrier we arranged. If you used another carrier, within 14 days after the parcel reaches us. If you cancel before delivery, within 14 days after we receive your cancellation.
  • How: to the card you paid with, in US dollars, in one payment, without any fee or charge for you. When the refund reaches your card depends on your bank.
  • No restocking fee: we never charge a restocking fee or any other penalty for cancelling.
  • Condition of the items: you are not responsible for changes caused by using the items in line with their purpose and care instructions during the 14 days. If an item is damaged by use that goes against its care instructions, you are responsible for that loss in value. Please pack the items carefully so that they are not damaged on the way.
  • US import charges: we refund what you paid to us. We cannot refund import duties, taxes or carrier fees that you paid to US Customs or to the carrier, because we did not receive them. You can ask the carrier that collected them whether any part can be reclaimed. If the item was faulty, damaged or wrong, section 11 applies instead.

11. Faulty, damaged or wrong items

  • An item is faulty if it does not match your order (for example the size, pattern, colour option or fabric shown on the product page) or has a manufacturing fault. This also applies to items damaged in transit.
  • Under Turkish consumer law (Law No. 6502, Article 11) you can choose one of these rights:
    1. cancel the contract and get your money back, by telling us that you are ready to return the item;
    2. keep the item and get a price reduction in proportion to the fault;
    3. have the item repaired at our cost, unless repair would be excessively expensive;
    4. get a replacement without the fault, where this is possible.
  • You can also claim compensation where the law allows it.
  • We carry out a repair or replacement within 30 working days after we receive your request.
  • We pay all shipping costs for faulty, damaged or wrong items, in both directions. We also repay the US import duties, taxes and carrier fees you paid on the faulty, damaged or wrong item, when you send us the carrier's or US Customs' receipt.
  • Our responsibility for faulty items lasts for 2 years from delivery (Law No. 6502, Article 12).
  • Please tell us as soon as you can and send photos of the item, its label and the parcel. If the parcel is visibly damaged when it arrives, please take photos before you open it. This helps us claim from the carrier. It does not shorten the time you have under the law.

12. What our promise covers

We make our products to the description on the product page. Small colour differences caused by screens, small natural variations in cotton and other natural fibres, and wear caused by use against the care label are not faults. Nothing in these terms limits our responsibility under mandatory consumer law.

13. Events outside our control

If events outside our control (for example natural disasters, epidemics, fire, flood, war, general strikes, decisions of public authorities, or disruptions at customs or carriers) delay your order, we tell you without delay. This does not take away your rights under these terms: if we cannot deliver within 30 days after your order, section 8 applies.

14. Your personal data

We use your personal data as described in our Privacy Policy. Placing an order does not sign you up for marketing messages.

15. Governing law, complaints and disputes

  • Please contact us first by e-mail to abidin@nesco.com.tr, or by phone or WhatsApp on +90 535 670 82 82 during our shop hours. We record your complaint and answer you in writing.
  • If there is a problem with a payment, please contact us before you dispute the payment with your bank. This is usually the fastest way to solve it. It does not limit your right to contact your bank.
  • Governing law: these terms and your contract with NESCO are governed by the law of the Republic of Türkiye, including its consumer protection law. This choice does not take away the protection you have under the mandatory consumer laws of the US state where you live.
  • Where you can bring a claim: in Türkiye, you can apply to a consumer arbitration committee (Tüketici Hakem Heyeti) within the monetary limits announced each year by the Turkish Ministry of Trade, or to a consumer court above those limits. Before you go to a consumer court, Turkish law requires an application to a mediator in the cases it sets out. You can bring your claim in Istanbul, where we are based. You can also bring a claim in the courts of the place where you live, where the law there allows it.
  • If we have a claim against you, we bring it only in the courts of the place where you live.

16. Changes to these terms

We may change these terms for future orders. The terms that apply to your order are the ones you accepted when you placed it. A copy is attached to your order confirmation e-mail and stays available in your account.

Model cancellation form

Complete and send this form only if you want to cancel your contract. You do not have to use it; any clear message is enough.

To: ABİDİN MERT YAĞCI (NESCO), Uğur Mumcu Mah. N Cd. No:15 A, 34265 Sultangazi, Istanbul, Türkiye, e-mail: abidin@nesco.com.tr

  • I hereby give notice that I cancel my contract for the sale of the following goods:
  • Goods to be cancelled:
  • Price of the goods:
  • Order number (optional):
  • Ordered on / received on:
  • Name of consumer:
  • Address of consumer:
  • Signature of consumer (only if this form is sent on paper):
  • Date: