Shipping and Returns

This page explains in plain words how we make, ship and deliver your order, and how cancellations and returns work. The full rules are in our Terms of Sale.

At a glance

How your order is made

Every item is cut and sewn after you order, in our own workshop in Istanbul.

After you order, you receive a private tracking link. It shows each stage with its time:

1. Received: we have your order.
2. Cut: your fabric has been cut.
3. Packed: your items are finished and packed.
4. Shipped: your parcel is with the carrier.
5. Delivered.

The link also shows the names of the parts in your order and how many of them are ready. It never shows your name, phone number, address, the amount you paid or the names of our staff. Anyone who has the link can see these stages, so please share it only with people you trust.

When we ship

• We usually hand your order to the carrier within 2 working days. Our working days are Monday to Saturday; Sundays and public holidays in Türkiye are not working days.
• Your estimated dispatch date is shown at checkout and in your order documents.
• If we cannot dispatch by that date, we tell you by e-mail with a new date, and you can cancel for a full refund.

Where we deliver

We currently deliver only to addresses in the United States: the 50 states and the District of Columbia. We do not deliver to US territories, to military (APO, FPO, DPO) addresses or to other countries at the moment.

Carrier and delivery time

• We send US orders through our international shipping partner Shipentegra (Türkiye) with a tracked service. Delivery inside the United States is made by a carrier working with our partner.
• We e-mail you the tracking number when your parcel leaves our workshop.
• We deliver within 30 days after your order at the latest. Customs checks can add time within this limit. If we do not deliver within 30 days, you can cancel and we refund everything you paid us, with statutory interest under Turkish law.

Shipping cost

Shipping to the United States costs $13.50 for the first item and $3.00 for each additional item in the same order. Each unit counts as one item. The shipping cost is shown as a separate line before you pay.

US import duties and taxes (DAP)

We ship on DAP terms (Delivered At Place):

• We deliver the parcel to your address.
• You pay any US import duties, taxes and fees on it, including any customs clearance fee the carrier charges.
• Since 29 August 2025, the United States no longer gives duty-free treatment to low-value parcels, so any parcel may be charged duty. We cannot tell you the exact amount in advance, because it depends on US rules at the time of import.
• These charges are not included in our prices or in the shipping cost and are not paid to us. The carrier or US Customs and Border Protection collects them, usually before or at delivery.
• Our customs declaration states the real value of your goods, the same as on your invoice.

If your parcel comes back to us because the import charges were not paid, or because it was refused, not collected or sent to a wrong or incomplete address you gave us, we treat this as a cancellation. After the parcel reaches us, we refund the item price and the shipping you paid within 14 days, minus the return charge and any customs costs we are charged because the parcel came back. We never ask you for more than the refund. If the parcel came back because of our mistake, we deduct nothing.

Damaged or missing parcels

• If the parcel looks damaged when it arrives, please take photos before you open it and, if you can, ask the courier to note the damage.
• If an item is damaged or something is missing, contact us as soon as you can and send photos of the parcel, the item and its label. We put it right at our cost (see "Faulty, damaged or wrong items" below). Telling us quickly helps us claim from the carrier; it does not shorten your legal rights.
• If your parcel has not arrived in time, contact us and we will check with the carrier. If the carrier confirms that the parcel was lost, we send a replacement or refund you in full, as you prefer.

Cancelling and returning (14 days)

You can cancel your order without giving a reason within 14 days after you receive it, or at any time before delivery. This applies to all items bought through our online checkout.

How to return an item

1. Tell us. E-mail abidin@nesco.com.tr (or write to our address below) with your order number and the items you are cancelling, before the 14 days end. You can use the cancellation form at the end of our Terms of Sale, but any clear message is enough.
2. Wait for your label. We e-mail you a prepaid return label for the carrier we name, or we arrange collection from your address. You do not pay for this return. Please do not send anything before you receive our instructions. If you send the items another way, you pay that cost.
3. Send the items within 14 days after you told us that you are cancelling. Please pack them carefully.

Your refund

• What: the price of the returned items and the shipping you paid for them. If you return your whole order, we refund all shipping. If you return only some items, we refund the difference between the shipping you paid and the shipping that applies to the items you keep.
• When: within 14 days after you hand the parcel to the carrier we arranged (or after the parcel reaches us, if you used another carrier). If you cancel before delivery, within 14 days after we receive your message.
• How: to the card you paid with, in US dollars, in one payment, without any fee. When it appears on your card depends on your bank.
• No restocking fee, ever.
• US import charges you paid to US Customs or the carrier are not refunded by us on a cancellation, because we did not receive them. You can ask the carrier whether any part can be reclaimed.

Condition of the items: you are not responsible for changes caused by using the items in line with their purpose and care instructions during the 14 days. If an item is damaged by use against its care instructions, you are responsible for that loss in value.

Custom sizes

Custom sizes are not sold through our online checkout. If you want one, write to us on WhatsApp. We send you a separate written offer with its own terms before you pay.

Faulty, damaged or wrong items

If an item is faulty, damaged in transit or not what you ordered, contact us with photos. You can choose a refund, a price reduction, a repair or a replacement, as Turkish consumer law provides. We pay the shipping in both directions, and we repay the US import duties, taxes and carrier fees you paid on that item when you send us the receipt. Our responsibility for faulty items lasts 2 years from delivery.

Questions

E-mail abidin@nesco.com.tr, or call or send a WhatsApp message to +90 535 670 82 82. Our shop is open Monday to Saturday, 09:00-19:00 Istanbul time (UTC+3). Our address: Uğur Mumcu Mah. N Cd. No:15 A, 34265 Sultangazi, Istanbul, Türkiye.